Tough Times Call For Smart Response
December 15th, 2008 by Kirk Skodis under Response
Over on his blog, Jamie Scheu writes about social media response hero, Scott Monty (Head of Social Media at Ford), and how he’s been inundated with tweets about the recent auto industry bailouts. Great case study for times when response can get tricky.
It’s funny Jamie posted this today, because just a few days ago, I sent this Scott Monty conversation to my Trustworthy colleagues as an example of how to handle high-maintenance customers with grace. I learn something new every time I follow a Scott Monty conversation.