Comments on: Tough Times Call For Smart Response http://blog.gettrustworthy.com/2008/12/15/tough-times-call-for-smart-response/ Repairing Consumer Relationships Fri, 09 Dec 2011 03:34:00 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Jamie Scheu http://blog.gettrustworthy.com/2008/12/15/tough-times-call-for-smart-response/comment-page-1/#comment-7 Jamie Scheu Tue, 16 Dec 2008 17:15:31 +0000 http://blog.gettrustworthy.com/?p=32#comment-7 Another great example, Kirk. Scott really has figured out that balance between polite and firm in his interactions with detractors. It's also important to note that Ford has given him the leeway to be so direct, which sets a great example for other brands trying to navigate this space. Another great example, Kirk. Scott really has figured out that balance between polite and firm in his interactions with detractors. It’s also important to note that Ford has given him the leeway to be so direct, which sets a great example for other brands trying to navigate this space.

]]> By: Scott Monty http://blog.gettrustworthy.com/2008/12/15/tough-times-call-for-smart-response/comment-page-1/#comment-6 Scott Monty Tue, 16 Dec 2008 00:10:18 +0000 http://blog.gettrustworthy.com/?p=32#comment-6 Thanks for noticing Ford's efforts, Kirk. It's been a rough few weeks, but we'll pull through it. In particular, thank you for your kind words about my skill. I just try to treat people the way I would in a face-to-face conversation. The rest kind of handles itself. Scott Monty Global Digital Communications Ford Motor Company http://thefordstory.com Thanks for noticing Ford’s efforts, Kirk. It’s been a rough few weeks, but we’ll pull through it.

In particular, thank you for your kind words about my skill. I just try to treat people the way I would in a face-to-face conversation. The rest kind of handles itself.

Scott Monty
Global Digital Communications
Ford Motor Company
http://thefordstory.com

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