Social Media Response Hero of the Month

April 26th, 2009 by admin under Customer Service, Newsworthy, Response, Social Media

We got the reply above to our tweet about our co-founder, Holly Skodis, lodging a complaint about Paychex the way we all do these days: on Twitter. She was replied to by @PAYX within 24 hrs and the dialogue ended with Holly commending him for taking her issue seriously.
So here’s this guy, a Supervisor at [...]

Open Letter to Jeff Bezos

April 14th, 2009 by admin under Customer Service, Newsworthy, Response, Social Media

Dear Mr. Bezos,
All of us here at Trustworthy are huge fans of Amazon and regularly buy everything from flat-screens to shaving cream on Amazon.com. We get free shipping with Amazon Prime, and even harangue lazy authors via email to publish their works for the Kindle.
So it was with great lament that we witnessed the recent [...]

Trustworthy TV

April 12th, 2009 by admin under About Trustworthy, Newsworthy

We’re starting a channel on the YouTubes to chronicle our Social Media Response revolution from Day One. First episode: “Trustworthy @ SXSW09″ (AKA “Where’s Travis?”) which you can watch below, but please click through to enjoy the HD experience. Oh and please subscribe to our channel!