Comments on: Open Letter to Jeff Bezos http://blog.gettrustworthy.com/2009/04/14/open-letter-to-jeff-bezos/ Repairing Consumer Relationships Fri, 09 Dec 2011 03:34:00 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Trustworthy » Media Hacks Break Guitars http://blog.gettrustworthy.com/2009/04/14/open-letter-to-jeff-bezos/comment-page-1/#comment-824 Trustworthy » Media Hacks Break Guitars Fri, 07 Aug 2009 06:24:11 +0000 http://blog.gettrustworthy.com/?p=100#comment-824 [...] is different from other recent cases (Dominos Pizza, AmazonFail, etc.) because the triggering event was a carefully crafted piece of content designed specifically [...] [...] is different from other recent cases (Dominos Pizza, AmazonFail, etc.) because the triggering event was a carefully crafted piece of content designed specifically [...]

]]> By: Trustworthy » Hurry Up & Humanize Your Brand! http://blog.gettrustworthy.com/2009/04/14/open-letter-to-jeff-bezos/comment-page-1/#comment-637 Trustworthy » Hurry Up & Humanize Your Brand! Wed, 22 Jul 2009 05:29:18 +0000 http://blog.gettrustworthy.com/?p=100#comment-637 [...] comparison to #AmazonFail and others, Baja Fresh’s nine-hour response was almost admirable. But nine hours is a [...] [...] comparison to #AmazonFail and others, Baja Fresh’s nine-hour response was almost admirable. But nine hours is a [...]

]]> By: Trustworthy » Jumping On The Andwagon http://blog.gettrustworthy.com/2009/04/14/open-letter-to-jeff-bezos/comment-page-1/#comment-534 Trustworthy » Jumping On The Andwagon Mon, 08 Jun 2009 06:23:00 +0000 http://blog.gettrustworthy.com/?p=100#comment-534 [...] what does this mean to companies who wish to avoid this? As I wrote in my Open Letter to Jeff Bezos, quick action and careful followups can help. The simple act of stepping outside your protective [...] [...] what does this mean to companies who wish to avoid this? As I wrote in my Open Letter to Jeff Bezos, quick action and careful followups can help. The simple act of stepping outside your protective [...]

]]> By: Amazon - they still don’t get it | simoncoles.org http://blog.gettrustworthy.com/2009/04/14/open-letter-to-jeff-bezos/comment-page-1/#comment-426 Amazon - they still don’t get it | simoncoles.org Thu, 16 Apr 2009 09:01:47 +0000 http://blog.gettrustworthy.com/?p=100#comment-426 [...] 2: Good advice for what Amazon should have done (albeit from a company that would happily provide them with a [...] [...] 2: Good advice for what Amazon should have done (albeit from a company that would happily provide them with a [...]

]]> By: Kirk Skodis http://blog.gettrustworthy.com/2009/04/14/open-letter-to-jeff-bezos/comment-page-1/#comment-425 Kirk Skodis Wed, 15 Apr 2009 21:56:07 +0000 http://blog.gettrustworthy.com/?p=100#comment-425 Thanks for the comment, Storm. Well first, we would have found your blog the same way you found this post - by searching keywords. Then, hopefully by responding quickly on behalf of Amazon, you (and all your readers) would have known that A) Amazon is listening, and B) Amazon is at least looking into the issue with a promise of a future update once they figured out what the problem was (Trustworthy would simply be the conduit between you two). All this would in most cases diffuse the uproar before it got out of hand. On a personal note, kudos to you for launching the groundswell. Any other comments or insights you might leave here about how Amazon could've responded to your concerns better are welcome and appreciated. Thanks for the comment, Storm. Well first, we would have found your blog the same way you found this post – by searching keywords. Then, hopefully by responding quickly on behalf of Amazon, you (and all your readers) would have known that A) Amazon is listening, and B) Amazon is at least looking into the issue with a promise of a future update once they figured out what the problem was (Trustworthy would simply be the conduit between you two).

All this would in most cases diffuse the uproar before it got out of hand.

On a personal note, kudos to you for launching the groundswell. Any other comments or insights you might leave here about how Amazon could’ve responded to your concerns better are welcome and appreciated.

]]> By: Storm Grant http://blog.gettrustworthy.com/2009/04/14/open-letter-to-jeff-bezos/comment-page-1/#comment-424 Storm Grant Wed, 15 Apr 2009 21:42:36 +0000 http://blog.gettrustworthy.com/?p=100#comment-424 I agree that would have pre-empted the issue, although I don't know how anyone would have anticipated the problem and found my blog (or vice versa). When I created #amazonfail, it was only a request for more information--not a call to action. Could anyone have foreseen this unprecedented reaction? I'm sure some poor media studies students are already having to write reports on it. Interesting post. Thanks for mentioning me. I agree that would have pre-empted the issue, although I don’t know how anyone would have anticipated the problem and found my blog (or vice versa).

When I created #amazonfail, it was only a request for more information–not a call to action. Could anyone have foreseen this unprecedented reaction? I’m sure some poor media studies students are already having to write reports on it.

Interesting post. Thanks for mentioning me.

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