The Undo Button

June 29th, 2009 by admin under Customer Service, Response, Social Media

I came across this recent dialogue between @BloomMaternity, co-owner of “a stylish maternity and baby boutique in San Antonio!” with 704 followers and @BrasseriePavil, “San Antonio’s first and only authentic French Brasserie.” This shows the simple and irrefutable evidence that a customer can be turned around, even after a bad experience:
We may never know what [...]

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Jumping On The Andwagon

June 7th, 2009 by admin under Customer Service, Response, Social Media

First off, apologies for the radio silence lately. We’ve been tightening screws and pitching while keeping a few other balls in the air. We’re back now.
Been thinking a lot lately about what happens when well-intentioned people use tools like Twitter, Digg, Reddit, etc., to snowball memes about companies without filtering or investigating themselves.
It’s been the [...]

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