http://blog.gettrustworthy.com/2009/06/29/the-undo-button/ Repairing Consumer Relationships Fri, 09 Dec 2011 03:34:00 +0000 hourly 1 http://wordpress.org/?v=3.1 http://blog.gettrustworthy.com/2009/06/29/the-undo-button/comment-page-1/#comment-1021 A Must-Read Guide to Social Media Engagement by Li Evans — Chris Abraham Sat, 21 Aug 2010 17:32:04 +0000 http://blog.gettrustworthy.com/?p=122#comment-1021 [...] Embrace the Negative Companies are often reluctant to get involved in social media marketing because of the fear of negative talk and the inability to control what people are saying. Thinking that you can prevent negative things being said about your company by avoiding them is a huge mistake. Li states that “In today’s world of online reviews, blog posts, and picture sharing, the conversation about your company is still going on, whether or not you are actively involved” (Li, 67). People will talk about you with or without you there, so instead or avoiding, try participating and handling it with style. Here is an example of a conversation on Twitter that demonstrates how a company turned negative feed.... [...] [...] Embrace the Negative Companies are often reluctant to get involved in social media marketing because of the fear of negative talk and the inability to control what people are saying. Thinking that you can prevent negative things being said about your company by avoiding them is a huge mistake. Li states that “In today’s world of online reviews, blog posts, and picture sharing, the conversation about your company is still going on, whether or not you are actively involved” (Li, 67). People will talk about you with or without you there, so instead or avoiding, try participating and handling it with style. Here is an example of a conversation on Twitter that demonstrates how a company turned negative feed…. [...]

]]> http://blog.gettrustworthy.com/2009/06/29/the-undo-button/comment-page-1/#comment-1017 A Must-Read Guide to Social Media Engagement | Marketing Conversation™ Fri, 13 Aug 2010 23:30:53 +0000 http://blog.gettrustworthy.com/?p=122#comment-1017 [...] with or without you there, so instead or avoiding, try participating and handling it with style. Here is an example of a conversation on Twitter that demonstrates how a company turned negative feedback into positive [...] [...] with or without you there, so instead or avoiding, try participating and handling it with style. Here is an example of a conversation on Twitter that demonstrates how a company turned negative feedback into positive [...]

]]> http://blog.gettrustworthy.com/2009/06/29/the-undo-button/comment-page-1/#comment-590 Twitter for customer service | Social Media Mentoring Mon, 06 Jul 2009 18:13:19 +0000 http://blog.gettrustworthy.com/?p=122#comment-590 [...] used Twitter to turn a dissatisfied customer around. But rather than tell you the story myself, I’ll let Kirk Skodis with Trustworthy explain (go ahead, read his post then let’s pow-wow back here to discuss and wrap up. I’ll [...] [...] used Twitter to turn a dissatisfied customer around. But rather than tell you the story myself, I’ll let Kirk Skodis with Trustworthy explain (go ahead, read his post then let’s pow-wow back here to discuss and wrap up. I’ll [...]

]]> http://blog.gettrustworthy.com/2009/06/29/the-undo-button/comment-page-1/#comment-588 Library Social Media and Customer [Patron] Service…07.06.09 « The Proverbial Lone Wolf Librarian’s Weblog Mon, 06 Jul 2009 14:55:30 +0000 http://blog.gettrustworthy.com/?p=122#comment-588 [...] ‘The Undo Button‘ showed a Twitter conversation between a restaurant owner and a woman who had visited their [...] [...] ‘The Undo Button‘ showed a Twitter conversation between a restaurant owner and a woman who had visited their [...]

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