Kevin Smith vs. Southwest Airlines

February 15th, 2010 by admin under Customer Service, Newsworthy, Response, Social Media

So, a little more than two days after Director, Kevin Smith (@ThatKevinSmith) was ejected from a Southwest Airlines (@SouthwestAir) flight for being “Too Fat To Fly”, he gets the final word on his blog, My Boring-Ass Life. We here at Trustworthy have been following this case study in customer service gone wrong with great interest. Not [...]

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Bank of Social Media Response

February 8th, 2010 by admin under Customer Service, Response, Social Media

@BofA_Help is doing a really good job of helping customers on Twitter. I know from personal experience and from monitoring their efforts since they started – knowing that most of the real help goes unseen in private DMs. The team roster is a nice touch too. It lets you put faces to the real people [...]

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