Interview With Frank Eliason AKA @ComcastCares, Part 2
Here’s Part 2 of my conversation with @ComcastCares Director of Digital Care, Frank Eliason. I’m posting these as soon as they’re edited, and will wrap them up in a single post later.
In Part 2, Frank shares meaty details about the Comcast’s Digital Care response operations. We discuss reply/engagement ratios, the difference approaches to response on Twitter, Facebook, forums and blogs, and how long it takes before a customer’s tweet is considered stale.
Here’s Part 2 of my conversation with @ComcastCares Director of Digital Care, Frank Eliason. I’m posting these as soon as they’re edited, and will wrap them up in a single post later.
In Part 2, Frank shares meaty details about the Comcast’s Digital Care response operations. We discuss reply/engagement ratios, the different approaches to response on Twitter, Facebook, forums and blogs, and how long it takes before a customer’s tweet is considered stale.