Interview With Frank Eliason AKA @ComcastCares, Part 3

March 30th, 2010 by Kirk Skodis under Customer Service, Newsworthy, Response, Social Media

In Part 3, we learn that the Digital Care team at Comcast sends Tastykakes and popcorn to customers in certain, special cases, and we get Frank’s take on the burning question: How does customer care via social media response scale in a large organization?



  • http://www.adhost.dk/sogemaskineoptimering.shtml søgemaskineoptimering

    Steve Eliason, a 42-year-old interior designer who has worked for the TV show “House Crashers,” is one of the top 11 bachelors nominated and also still does not know who nominated him. “(I have) no idea. No one has stepped up to admit it,” Eliason said …

  • http://www.spacify.com/modern_lounge_chairs-6-411.html Modern lounge chair

    Citi’s SVP of social Frank Eliason addressed this very thing at the nBrands Conference last month. u201cBusinesses want to turn everything into a nprocess,u00a0

  • http://www.casamodern.com/indian-home-decorating.htm Decorating Small Space

    A partial transcript of the Blade’s interview with Rep. Frank nfollows. The interview was conducted on Dec. 6, 2011, in Frank’s nCapitol Hill office.u00a0

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