SXSW Interview With Bowen Payson of @VirginAmerica

April 12th, 2010 by Kirk Skodis under Customer Service, Newsworthy, Response, Social Media

Bowen Payson is Virgin America’s Manager of Online and Digital Marketing and leads the social media response team on Twitter, Facebook and beyond. I caught up with him between panels in Austin last month to discuss how Virgin America tackles the nuts and bolts of social CRM in the high-profile and potentially volatile airline industry.

(Apologies for the harsh lighting on Bowen.)



  • http://blog.gettrustworthy.com/2010/04/16/sxsw-interview-with-bowen-payson-of-virginamerica-part-3/ SXSW Interview With Bowen Payson of @VirginAmerica, Part 3 | Trustworthy

    [...] Part 1 [...]

  • http://blog.gettrustworthy.com/2010/04/23/sxsw-interview-wrap-up/ SXSW Interview Wrap-Up | Trustworthy

    [...] Part 1, Part 2, Part 3 and Part 4. Bowen Payson of @VirginAmerica – Video Interviews, Part 1, Part 2 and Part 3. Susan Bean of @ATTCustomerCare – Text [...]

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