SXSW Interview With Bowen Payson of @VirginAmerica, Part 2

April 14th, 2010 by Kirk Skodis under Customer Service, Newsworthy, Response, Social Media

In Part 2 of my interview with @VirginAmerica‘s Bowen Payson, we talk about intuition, monitoring tools and real-time Social CRM in action; how a tweet can get a pilot’s attention in the air.

Plus, some customer training for Guy Kawasaki…



  • http://blog.gettrustworthy.com/2010/04/16/sxsw-interview-with-bowen-payson-of-virginamerica-part-3/ SXSW Interview With Bowen Payson of @VirginAmerica, Part 3 | Trustworthy

    [...] Part 1 and Part 2 for the whole [...]

  • http://blog.gettrustworthy.com/2010/04/23/sxsw-interview-wrap-up/ SXSW Interview Wrap-Up | Trustworthy

    [...] Part 1, Part 2, Part 3 and Part 4. Bowen Payson of @VirginAmerica – Video Interviews, Part 1, Part 2 and Part 3. Susan Bean of @ATTCustomerCare – Text [...]

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