So you set up a Page on Facebook for your company. How are you going to manage the content that people post on your Wall? Is it incumbent upon you to play by open, community rules and allow any and all posts and comments to run amok because you’ve deliberately created an outpost inside their [...]
A frequent complaint we read, while responding for one of our clients, is about a perceived “hidden” fee. We can easily imagine this flashpoint – it comes at the moment the customer discovers the additional charge, most likely at the point of payment or later, when the bill arrives. Reading one of these grievances, one [...]
I’ve been vacationing at the Grand Hyatt Kauai for fifteen years, so in anticipation of our trip this year, I Liked the resort on Facebook and immediately took notice of their efforts there and on Twitter. Joshua Olayer, the resort’s Social Ambassador, was asking guests what they’d like to see on the Facebook page, snapping [...]