The Truth About Outsourced Call Centers
October 27th, 2008 by admin under Customer Service, WTF is Wrong With People?
The more I experience and read about outsourced call centers (foreign or domestic), the more I’m convinced there has to be a better way. This post in The Consumerist today is, on the surface, about an insider’s run-in with an identity thief, but what I take away after reading all the comments is that the [...]