Open Letter to Jeff Bezos

April 14th, 2009 by admin under Customer Service, Newsworthy, Response, Social Media

Dear Mr. Bezos,
All of us here at Trustworthy are huge fans of Amazon and regularly buy everything from flat-screens to shaving cream on Amazon.com. We get free shipping with Amazon Prime, and even harangue lazy authors via email to publish their works for the Kindle.
So it was with great lament that we witnessed the recent [...]

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Above And Beyond

December 15th, 2008 by admin under Customer Service

Are we headed toward the Customer Service Revolution? I think we finally are. As brick and mortar stores become less necessary, the old adage: the customer is always right will begin to resurface.
I recently had a fabulous shopping experience with an Amazon.com vendor,  Shop at Clares.  I had ordered a high-end ironing board. I was [...]

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