SXSW Interview Wrap-Up

April 23rd, 2010 by admin under Customer Service, Newsworthy, Response, Social Media, Uncategorized

One month and three interviews later, what did we learn from Frank Eliason, Susan Bean and Bowen Payson? Well first off, they’re clearly pioneers. When so many companies are just now trying to figure out how to handle Social CRM, these folks have a huge lead. In five years time, nerds like me who care [...]

SXSW Interview With Frank Eliason AKA @ComcastCares

March 25th, 2010 by admin under Customer Service, Response, Social Media, Uncategorized

This is the first in a series of interviews I did during my trip down to Austin for the South By Southwest Interactive Conference. In the days to come, I’ll also be posting interviews with Bowen Payson of @VirginAmerica, and Susan Bean from the @ATTCustomerCare team at AT&T. If you read this blog, Frank Eliason [...]