Responding Or Stalking?

January 29th, 2009 by admin under Customer Service, Response, Social Media

Is monitoring the conversation and then responding to your customers on Twitter, or on blogs akin to stalking?
Friend of the show and head of Global Digital Communications at Ford, Scott Monty, was called out this morning for doing just that. I’ve long admired Scott’s style on this blog and in conversation with my partners. He [...]

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Tough Times Call For Smart Response

December 15th, 2008 by admin under Response

Over on his blog, Jamie Scheu writes about social media response hero, Scott Monty (Head of Social Media at Ford), and how he’s been inundated with tweets about the recent auto industry bailouts. Great case study for times when response can get tricky.
It’s funny Jamie posted this today, because just a few days ago, I [...]

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