One month and three interviews later, what did we learn from Frank Eliason, Susan Bean and Bowen Payson?
Well first off, they’re clearly pioneers. When so many companies are just now trying to figure out how to handle Social CRM, these folks have a huge lead. In five years time, nerds like me who care about [...]
In Part 3 of my interview with @VirginAmerica’s Bowen Payson, we first tackle the “Will it scale?” question, and then cover team size and training, response speed and the future of Social CRM.
Watch Part 1 and Part 2 for the whole conversation.
A big thanks to Bowen for an insightful look inside Virgin America’s social media [...]
In Part 2 of my interview with @VirginAmerica’s Bowen Payson, we talk about intuition, monitoring tools and real-time Social CRM in action; how a tweet can get a pilot’s attention in the air.
Plus, some customer training for Guy Kawasaki…
Bowen Payson is Virgin America’s Manager of Online and Digital Marketing and leads the social media response team on Twitter, Facebook and beyond. I caught up with him between panels in Austin last month to discuss how Virgin America tackles the nuts and bolts of social CRM in the high-profile and potentially volatile airline industry.
(Apologies [...]
We got the reply above to our tweet about our co-founder, Holly Skodis, lodging a complaint about Paychex the way we all do these days: on Twitter. She was replied to by @PAYX within 24 hrs and the dialogue ended with Holly commending him for taking her issue seriously.
So here’s this guy, a Supervisor at [...]
Dear Mr. Bezos,
All of us here at Trustworthy are huge fans of Amazon and regularly buy everything from flat-screens to shaving cream on Amazon.com. We get free shipping with Amazon Prime, and even harangue lazy authors via email to publish their works for the Kindle.
So it was with great lament that we witnessed the recent [...]