Earlier this week, Rob Flemming and I had the opportunity to cross a long awaited item off our To Do list: The tour of Zappos HQ in Henderson, Nevada. Zappos has been an inspiration for us at Trustworthy for years. We’ve read Tony’s book and heard him speak many times. We’ve studied the Zappos Culture [...]
Just when I thought I’ve learned all I can from Tony Hsieh, after seeing countless interviews and reading his book, Delivering Happiness, I’m surprised to find that he encourages his managers to seek advice on risk, etc., from legal but to then make the final decision based on what is best for the customer. As [...]
Wouldn’t be awesome if every company could be run like Zappos? A Twittering CEO. An open and authentic culture. I would teach the world to sing in perfect harmony. I would buy the world a Coke and keep it company. But CEOs can’t all be Tony Hsieh. There’s a brazillion reasons for this, but I [...]